If that's happened to you, there may be no solution other than reporting it to Corel support and engaging with them, or sticking with an earlier version for certain things (you can have multiple versions installed on the same PC and OS). Even when it eventually loaded, some functions would take forever to work - such as the erase button.
The problem as far as I could determine was something to do with it trying to 'phone home' to check for whatever, and I concluded that there's something odd about the phone home code that could occasionally affect useability on certain PC configurations. Since upgrading to PSP 2020 I have had no similar issues on any of my 6 PC/OS combinations. After extensive investigation and trying everything under the sun including uninstalling, rebooting, reinstalling, suspending AV, I went back to PSP X8 and it was fine. What gets me is that (again assuming that your copy is legit) the only similar issue I have encountered or read about with PSP (2018 in my case but only on one particular PC and OS) is of slowness to load up without an internet connection. Tried it but will try again with the 2020 version, i have also tried resetting all windows network connections
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